Diary Of A Call Center Employee

 As a call center employee there a few things you have to understand first and foremost. Number one; people are dumb. Number two; they call just to bitch at you. Number three; most people can not comprehend that they have used the service and are being billed for it a month later.
 I am a call center, customer service rep. I take billing calls all day er'day. And I must say I encounter some of the most ignorant, blatantly rude people I've ever experienced. We all occasionally encounter  complete psychos who can be down right scary. Like the guy who called in 30+ times in one day trying to get a supervisor. Or the one who threatened to blow us up.
 The point of me writing this is to she's light what it's like from a customer service point of view, because we already have a consumer view as most of us there use the service ourselves or with a different company. In order to make it easier please heed my advice ;

1.) We get that you had to enter all your info prior to reaching us, we also think it's dumb that we have to ask you to repeat it but there is nothing we can do.
2.) We get you were on hold trying to reach us for 15 minutes and are upset that we have to transfer you to another department which will be an additional 45 minutes. Understand we work as fast as we can and the person before you probably held me up 20 minutes because they didn't understand why their bill was correct.
3.) Don't call us out our names. It's rude as now I'm pissed off and just silently cussed you out and wished horrible things on you. Well.. Not really but I am pissed !
4.) Once I'm pissed off it's all down hill so thanks for ruining my day when all I did was answer your phone call and try to help you. I am not a rule maker so I have no control over the policies. Get over it, we all follow them.
5.) Don't be a psycho on the phone when you haven't paid your bill in 12 months and now your upset your service is cut off. It's just not logical nor is it my fault so stop screaming at me like I have a magical button I can push to restore power. Which if I did I wouldn't restore you with that attitude missy.
6.) Be kind to the person taking your call, we work 8hrs w a total of 1hr of a break and after taking 50+  calls back to back, getting yelled at repeatedly for something we did not do but are trying to assist w makes us very cranky. We will help the best we can but please fellow consumers, do your part and understand.

 Now time for me to return to these lovely people on the phones...

I'm A Sucker For This Color : Fashion 101

     I absolutely LOVE fashion which means I LOVE shopping. Unfortunately I bought a car last year and now have little money left over to shop, self proclaimed pity party ( sad face). Anyways, one of the hottest color trends right now is shades of turqouise, which is my fav!! I love it so much I decided to dedicate my first fashion blog to it along with a how-to on ideas for wearing it.
    It's such a versatile color that it pretty much goes with anything! It can be a pop of color to spice up a bland outfit or you can color block it out with a coral top/dress and turqouise accessories or you could follow the example I have posted above. H&M has some awesome torqouise jewelery. I purchased some from them and I wear my ring and necklace almost any chance I get.  For a fun summery look from them try the flower cropped skinnies with the color blocked heels and a basic jersery racerback in yellow, if you dare, or white if it's color overload for you. Then, with my fav colored jewelry, you know the name by now, and voila! Your ready for the day!

*Pictures from h&m website www.hm.com

Movie Reviews

So I just watched " The Sitter" with Jonah Hill, " Mission Impossible: Ghost Protocal" with Tom Cruise, and " The Rum Diary" with Johnny Depp. "The Sitter" turned out to be pretty funny and I would recomend it to someone, but it wouldn't be my first recomendation for a comedy movie. The newest Mission Impossible I cant really say much about because I ended up falling asleep after about 30 mins. But I will say this, it seemed like it has potenial. Lastly The Rum Diary was a big disapointment for me. Huge. I thought it was supposed to be a comedy but I guess I'm the only one who failed to realize it was actually a semi biography on this guy. I was super slow, there was never a climax, and an ending. If you can call it that. Maybe I set myself up for failure because I had no idea it was not a comedy lolol. Oh well, weigh in below if you've seen any of these!

Sassy's First Words ( Awww)

     Hey hey everyone! This is my first offcial blog in the blogger world! I love writing and decided why not create my own blog?! Sounds like a great idea right? Wrong! I got it all set up and was prepared to write then a little something called writers block hit me, BAM! I was stuck with nothing to write about , sad face. However, it then hit me ! I'll share my most recent story with everyone, yayy! Get excited because it's a goodie.
      So I was texting my stepmom in Texas how she scarred me for life with the " I Know What You Did Last Summer" movies. Just thinking about that hook that he killed people with gives me the heebie jeebies, how about you? Given I was about 10 when she first introduced me to the movies, and I know you thinking a 10 yr old can handle that. Not me. I was still freaked out when the lights went out because something was moving in the corner that looked slightly like an evil monkey trying to kill me. Anyways, my stepmom, Mary, then texted me back to say that she couldnt talk because she was ghost hunting. Um.... *nervous giggle... what?!?!?!?!?! Yeah you read right, she was allowing a ghost investigation to go on in her house because it's haunted. According to her everyone can here their name being called by the voices and things are being moved around, ya kno, normal ghost stuff. I have always been unsure of the existance of ghosts and I want to know how you feel about them. C'mon share your ghost bustin stories with me people! :))